If you need to report a problem about Smart Shooter, its very useful to send us the log files from the application, as these contains diagnostic information about how the software and cameras are behaving. There are two methods to do this.
Manually sending as an email attachment
This is the preferred method. Here you need to manually locate the log files, so that you can attach them to an email and send it to the usual address firstname.lastname@example.org. There is a menu option in the application to help you with this:
On Windows 7 the log files will be somewhere like:
C:\Users\username\AppData\Roaming\Smart Shooter 3\smartshooter3_log.txt
C:\Users\username\AppData\Roaming\Smart Shooter 3\smartshooter3_prevlog.txt
On Mac the log file will be somewhere like:
/Users/username/Library/Application Support/Smart Shooter 3/smartshooter3_log.txt
/Users/username/Library/Application Support/Smart Shooter 3/smartshooter3_prevlog.txt
Using the built in menu option
For the alternative method, the application itself has the ability to upload the log file to our server. To trigger this, click 'Help' in the top menu bar and then click 'Send Log File'. The following screenshot shows this menu:
The following window is shown once the file has finished uploaded. Please include the log file name when contacting Support.