If you are using Mac OS X and encounter a crash with Smart Shooter, its very useful to send us the diagnostic report from Mac OS X, as this contains extra information about exactly why the application crashed.
If the application crashes, Mac OS X will prompt you with the following message:
Click the "Report..." button, and then the following "Problem Report" window is presented:
Then click the "Show Details" button, and the window is expanded to show full diagnostic information of the crash:
This is the information that you need to email to Support.
Select all the text in the "Problem Details and System Configuration" section, and then copy/paste it into an email and send it to us at the usual address firstname.lastname@example.org.